FAQ & Site Info

Terms of Service

WELCOME TO TIMELESSFASHIONLLC
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TERMS AND CONDITIONS OF PURCHASE:
Your offer to purchase goods is accepted solely upon the terms and conditions stated below. Any additional or different terms and conditions proposed by you are rejected and shall have no effect. You agree that your order is an offer to buy, under these terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.
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ORDER PROCESSING - WHEN WILL I RECEIVE MY ORDER?
Most orders are processed within 24-48 hours of receipt.

For most IN-STOCK items delivered within the contiguous United States, expect to receive your order within 2-4 business days, depending on your delivery area. For international orders, receive it within 7-15 days.

PLEASE NOTE, products that need to be processed or made will take 2-3 weeks or longer. Once your order is successfully submitted to the factory then processing your order will take place the following business day. PLEASE BE PATIENT in waiting for your order. THIS IS A FRIENDLY REMINDER, PLEASE DO NOT PURCHASE ITEMS IF YOU ARE NOT WILLING TO WAIT. THANK YOU.
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ORDER CANCELLATIONS
You may cancel your order within 24-48 hours, for any reason, and receive a full refund provided your order has not been shipped or processed. As soon as you placed an order, our store will forward them to the factory and cannot be canceled. We reserve the right to charge a restocking fee on any canceled orders. THE RESTOCKING FEE IS 20%.
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DAMAGED ITEMS:
When your order arrives, please inspect your order immediately for any damage that may have occurred during shipment. Please contact us immediately for any damage. Please provide photographs of the damaged item for replacement or refund.
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PRICES:
All prices, discounts, and promotions posted on this site are subject to change without notice. Posted prices do include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total.
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TO QUALIFY FOR A RETURN, the item(s):
● Must be in resalable condition
● Must be free from scratches and/or defects
● Must not have been used
● Must be in the original box/plastic and packaging
● Must not have any unwanted smell (perfume/cologne)
● Must not be missing tags or pieces.
● Must not be clearance/clearance or sale/closeout
● Must not have human hair or animal hair
● Return period is 7-14 days from the date of delivery.
● Shipping fee will be shouldered by the buyer.
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PLEASE NOTE: Our Online Customer Service will be happy to assist you with return instructions and the return shipping address within 24-48 hours.

PLEASE NOTE that although we have tried to accurately display and represent the colors of the products, the actual colors you see will depend on your monitor.

PLEASE NOTE: All sales of 15 dollars and below are FINAL SALE.
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INTERNATIONAL BUYERS
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NOTE 1: We do not pay any Royal duty or Royal Mail, taxes outside the United States.
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NOTE 2: For orders which processing period takes longer PLEASE BE PATIENT. It takes longer because within 24-48 hours our store will forward your order to our factory and make or create your order.
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NOTE 3. PLEASE, BE PATIENT. If you cannot wait for 3-4 weeks or more then PLEASE DO NOT PURCHASE TO AVOID DISPUTES AND MISUNDERSTANDING IN THE FUTURE.
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NOTE 4: ORDER CANCELLATIONS
You may cancel your order within 24-48 hours, for any reason, and receive a full refund provided your order has not been shipped or processed. As soon as you placed an order, our store will forward them to the factory and cannot be canceled. We reserve the right to charge a restocking fee on any canceled orders. THE RESTOCKING FEE IS 20%.

EMAIL US TODAY
QUESTIONS: [email protected]
Or [email protected]